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The most frequently asked questions at Phone Repair Doctor

How long will i be without my device?

In-Store Appointments - In-store appointment repair times can be completed in as little as 15 minutes however this is subject to stock availability and the complexity of the repair service in question. As an overall promise, we always advise that any repair does not go over 5 business days. 

In-Store appointments - We aim to get 90% of our devices repaired in 1 hour or less. iPhone screens and batteries are all done in less than 1 hour. The repair time does depend on the complexity of the fault and if any hard to source parts are required. If you need your repair done ASAP please feel free to ask. We cant to the impossible but we can sure try!

Curbside Service - Call, Text, or Set an Appointment to request shop door service. Pull up to the rear of the shop. Call or Text to let us know you have arrived, and we will send one of our trained technicians to retrieve your device. Go for a coffee break down the road, and in as little as 30 minutes we can return your device to you. You can even pay for the repair while sitting in your car!

Mail Order - From the time of booking, we get to work. All of the relevant parts are ordered and reserved. This means that we are all set and ready to go by the time your device arrives with us at Phone Repair Doctor. We boast that 90% of repairs booked via our Mail Order Repair Service are received, repaired, tested, and dispatched back to you, the customer on the same working day via Royal Mail Special Delivery. This meaning that from posting to receipt your repaired device is back in your hand in as little as 72 hours. 

Will I be updated throughout the repair process?

We have been repairing devices for more than 10 years - we understand that customer communication is crucial to being able to give the best service possible. We have a specially designed system in order to automatically update you every step of the way via email and SMS. These are real-time updates so that you are kept in the loop. If we have a problem we will let you know ASAP

Is my device data safe?

Devices now control everything, we understand that you need to trust the company who will be handling the device in your absence, we have taken special measures and implemented the correct systems to make sure that all of your sensitive data is kept safe at all times. We always recommend that you back up and erase your device for extra security however this may not always be possible, in order to test the device and complete our checks to the highest standard we would need the access code. This code is only accessible by your acting account manager and is not passed on to anyone else. This is held inside a secure database to be extra safe. 


All of our technicians, customer service staff, and managers have been fully DBS checked as standard during the introduction to employment by Master Mobile. 

I Have A Busy Schedule, Can You Accommodate?

In Short YES! Life and schedules can be tricky we will always try out best to get your device repaired and back to you ASAP. We try our best to limit your downtime. 

Is Your Repair Work Guaranteed?

We hold the highest confidence in all of our repair services. 365 Days Warranty is applied to all repairs carried out with the exception of liquid damage and accidental damage repairs. 

We do not quibble over warranty claims however we must stress that the warranty is null and void should there be any cosmetic damage shown on the device after the repair date.

If you are unsure if the damage was there before the original repair was carried out please contact us as we take before and after photos of each device repaired. All images are then stored on your account for quick and easy access in case we ever have to assess the warranty booking. 

Am I Able To Speak To Someone - Or Can I Only Book Online?

In Short - YES! We have a full customer service team ready to help with your requests and are available between  9AM - 5PM or message us outside of hours and we will get back to you as soon as possible. 


Will You Wipe My Device?

Its always recommend that you back up and delete all your personal data before shipping the device to us.  However, you might not want the extra hassle of completing this task and that's perfectly understandable. 

We will need the device passcode to fully test the device. Any data the device has on it will remain on it. We do not have time to go thru your phone! Customer data is a very serious issue here and all staff treat your device better than their own! If we do need to complete a software flash we will only go ahead and do this once we have contacted you and obtained your full permission to do so. We don't restore the device unless you say so, Simple.